After Hours Emergency Service
| We are proud to announce our new continued care veterinary emergency facility. We have just completed a new addition to our existing hospital that allows us to offer your pet easy access to veterinary emergency care. |
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Because our emergency services are an extension of our existing hospital there is no need for your pet to be discharged the following day as with "emergency only" facilities. |
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Please call us at 252-407-1616 for all your emergency needs. We look forward to serving you. |
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PAYMENT POLICY
| We look forward to working with your pet’s emergency needs in a timely professional manner. Your pet will be seen courteously and promptly and will be treated efficiently within the spirit of care, concern and compassion. | |
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Coats Veterinary Hospital’s emergency service policies are as follows: |
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Payment is due at the time of service. Services provided during the initial consultation must be paid for at the time of service. Additionally, a deposit for any additional services will be required should your pet require hospitalization for additional care. |
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NOTE: Because of the cost of medical supplies, the doctors’ time involved and the extra staff required for emergency care, we reserve the right to refuse service if the necessary payments cannot be made at the time of service. You can apply for CARE CREDIT (a “veterinary” credit card) online in the privacy of your own home and you can print your credit card number to be used for both routine care and when emergency services are needed. If coming in on emergency, it is important that you bring this number with you.
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Our emergency service is accessed through our regular phone line - 252-407-1616. The recorded message will give you a number to call. PLEASE NOTE: THE NUMBERS GIVEN ARE TO BE USED FOR EMERGENCIES ONLY! In most cases a doctor will call you back directly. At times, a veterinary technician will return your call and page the doctor on call, if necessary. We reserve the right to bill you (starting at $25) for non-emergency, general information questions such as hours of operation, flea control questions, etc. All non-emergency calls, whether you are an existing client or not, will receive bills as defined below. |
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EMERGENCY FEES: |
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| Emergency fees START AT $60.00. | |
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| There is no way the doctor on call can give you any information about additional costs until your pet is examined. | |
| ADDITIONAL FEES ARE
LISTED BELOW: (note: These are only estimates and are not final fees.) |
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| Therapy Needed: | Additional Fee: |
| IV fluids or supportive care due to trauma | $300 to $400 |
| X-rays | $200 to $300 |
| Bloodwork | $200 to $300 |
| Again, these are only estimates and are not final. They are provided to be a general guideline depending on your pet’s condition and needs. A deposit in the amount of $150 must be paid at the time of the emergency visit. After examining your pet, the doctor on call will then present you with an estimate sheet for you to review and sign. This explains the costs of the procedures that your pet will be undergo. These are estimates only as stated on our estimate form. Before calling our after hours emergency number please read and understand that our doctors are fully qualified to provide veterinary care with care, concern and compassion; however, this level of care must be paid for in order to maintain an orderly hospital with a high standard of care. | |
| If you have any emergency, please call our regular office number (252) 407-1616. You will be directed to the nurse on call, who will contact the doctor on call. | |
| This website is designed not to substitute vet care but to give you a general idea of fees expected from you before you bring your pet in. | |
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PLEASE NOTE: |
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| Coats Veterinary Hospital reserves the right to request a credit card (MC or Visa) number over the phone to ensure payment before being seen. For ambulance service this is mandatory. Click here for Ambulance Service information. | |
| We also reserve the right to refuse service to anyone who displays a violent nature or abusive language either over the phone or in person. Those who use God’s name in vain are refused service immediately. | |
| Due to the volume of calls after hours we reserve the right to see our active clients as defined above over those non-active or non-established. | |
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PLEASE DO NOT HESITATE TO CALL US IF YOU NEED CARE FOR YOUR PET! |
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